Terms & Conditions

Our terms and conditions have been set out to ensure all guests enjoy a safe and relaxing time whilst visiting Tamborine Mountain Glades. Please read this information carefully as it contains important information.

Accommodation

1. Payments – Hotel Rooms & Lodges

We offer three rate types: Daily Rate, Refundable Rate, and Bed & Breakfast Rate. The following policies apply to all bookings:

Rate-Specific Policies:

- Daily Rate: A 100% non-refundable payment is required at the time of booking. While refunds are not available, bookings may be transferred or converted to a 12-month credit as per the policy below.
- Refundable Rate: A 100% refundable payment is required at the time of booking. Cancellations made 3 or more days before arrival will receive a full refund. Please allow 3-5 business days once processed. If cancelled within 3 days of arrival, the full payment is forfeited.
- Bed & Breakfast Rate: A 100% non-refundable payment is required at the time of booking. The included breakfast is non-refundable and non-exchangeable, even if the guest chooses not to redeem it. Bookings may be transferred or converted to a 12-month credit as per the policy below.

Cancellations & Transfers:

- Bookings may be transferred to a new date or converted into a 12-month credit if at least 3 days’ notice is given before arrival.
- A $25 administration fee applies to all transferred and credit bookings. This fee is charged each time a guest changes dates or extends their credit period.
- The new booking date must be within 12 months of the original booking.
- If a booking is cancelled within 3 days of arrival, the full payment is forfeited.
- As our property operates on a dynamic pricing model, rates are subject to change, and any rebooked stay will be charged at the current rate at the time of rebooking.

2. Payments – Camping

A 100% non-refundable payment is required on all camping bookings at Tamborine Mountain Glades. All payments are non-refundable; however, payments can be transferred to another date provided we receive notice 3 or more days in advance. If notice is provided within 3 days of arrival, your payment will be forfeited. If transferring your booking, a $25 administration fee will be charged. Your new booking date must be within 12 months of your original booking date, and payments can only be transferred once. In the event of price increases, all current rates will apply to your extended booking. Care and consideration are taken at all times with respect to your reservation; however, in the event of an administration error and we are unable to honor your reservation for any reason, a full refund will be given to the guest upon approval by property management with no administration deductions.

3. Balances – Accommodation & Camping

The balance of your booking fee will not be refunded in the following events: Early departure, less than 24 hours’ notice of not arriving, or non-arrival (without notice) will result in the remaining fee being charged. Outside providers, if booked, require a minimum of 48 hours’ notice of cancellation; otherwise, full payment will be made to them, and your credit card will be debited accordingly.

4. Cancellations – Hotel Rooms, Lodges & Camping

4.1 No-shows and cancellations will be subject to a 100% cancellation fee. If after arrival, a guest decides to terminate their stay for any reason, such as wet weather, there will be no refund of any monies as your accommodation would have been allocated for your specific dates.

4.2 Force Majeure – Tamborine Mountain Glades and Thunderbird Park shall not be liable for failure to perform due to unforeseen circumstances beyond their control, including but not limited to acts of God, natural disasters, war, terrorism, government actions, or pandemic. Performance obligations will be suspended during such events, and Tamborine Mountain Glades are excused from any resulting liabilities.

5. Payment Methods

We accept the following methods of payment: Visa (1.7% surcharge applies), MasterCard (1.7% surcharge applies), AmEx (3.5% surcharge applies).

6. Travel Insurance

Minnikin & Co Pty Ltd, trading as Tamborine Mountain Glades and Thunderbird Park, shall not be liable for any loss or damage to guests’ valuables/personal property. We strongly recommend you purchase comprehensive travel insurance at the time of booking. We suggest that the policy should include, but not be limited to, the following coverage: Loss of deposit through cancellation; loss or damage to personal baggage; and loss of money and medical expenses.

7. Environmentally Friendly Hotel

We are an ecologically sensitive mountain resort and respectfully request that our guests are like-minded. Water is our most precious resource; please observe Beaudesert Shire’s water restrictions and be conservative with your water usage. Keep showers to a minimum, and do not leave taps running. We would appreciate it if cigarette butts and rubbish are not discarded on or around our property as receptacles are provided.

8. Hygiene & Damages

A $250 cleaning/deodorising/damages fee will apply if required following your stay. In extreme cases, additional charges may apply. Tamborine Mountain Glades and all Hillside rooms will be serviced daily by housekeeping (rooms booked for 2 or more consecutive nights).

9. Noise & Nuisance

Our guests are here to enjoy the tranquility and peace provided. It is important that all guests are aware of others’ peaceful inhabitance. All guests are required to observe house rules, including noise (music is to be turned down low after 10:00 pm) and general behavior, particularly at night. Any guests creating a nuisance may be asked to leave immediately and will be liable for any damages caused either to other guests or the proprietor.

10. Price Increases

As of April 1st each year, the new travel year begins. While every effort is made to maintain prices as printed or quoted, they may be subject to increase without notice to cover unforeseen costs

11. EFTPOS & Cash Out

We have EFTPOS facilities for our guests’ convenience. A limited amount of cash is kept on the property at any one time; therefore, cash outs are not always possible. Minimum cash out is $10.00, and the maximum cash out is $50.00.

12. Smoking

All of our rooms and lodges are non-smoking. In the event that your room requires deodorising following your stay, a $250 fee will be charged.

13. Reception – Check-in & Check-out

Reception is open [Sunday to Thursday – 8 am to 5 pm] and [Friday and Saturday 8 am to 7 pm]. An after-hours check-in service by our caretaker is available when reception is unattended (5 pm to 12 am). Check-in for accommodation is from 2 pm, and check-out is at 10 am. Check-in for the Vistas is from 3 pm, and check-out is at 11 am. Check-in for Woodlands Glamping Tents is from 4 pm, and check-out is at 12 pm. If an early check-in is required from 12 pm, 50% of the room rate will be charged (please note this is dependent on availability and not available for Mill Lodge and during school holidays). All check-ins and check-outs must be done during the above hours. If you cannot check in or out during the above times, arrangements need to be made prior to your arrival with a reservations team member. Early departures need to settle their account the night before if departing before 8:00 am.

14. Alcohol – Licensed Venue

Our Rainforest Restaurant, Lounge Bar, and Terrace Cafe are fully licensed; therefore, no alcohol is to be brought into these venues. Guests found drinking their own alcohol in our restaurant or main building will be asked to leave the premises. Guests are welcome to bring their own alcohol to their accommodation only.

15. COVID-19

In the event your reservation cannot proceed based on changes to regulations or restrictions handed down by the State or Federal Government in relation to COVID-19, the Resort will transfer your booking to new dates (subject to availability), with no applicable fees. Should you choose to cancel your booking, please refer to the cancellation clause (4).

16. Pet Policy – Accommodation

Pets are allowed only in designated pet-friendly rooms, and we kindly ask that you inform us in advance to ensure availability. Pets must be kept on a leash or in a carrier when outside your room. Owners are responsible for cleaning up after their pets and must use the designated pet waste disposal areas. To respect the comfort of other guests, pets should not cause disturbances with excessive noise. Pets must not be left unattended in the room at any time. Guests will be responsible for any damage caused by pets during their stay.

17. Pet Policy – Camping

We welcome pets at our campground, but they must be kept on a leash at all times when outside your campsite. We accept pets of all sizes as long as they are well-behaved and non-disruptive to other guests. Owners are responsible for cleaning up after their pets and disposing of waste in the designated bins. To maintain a peaceful environment, pets should not disturb others with excessive barking or noise. Pets must not be left unattended at any time, whether in tents, vehicles, or campsites. Guests are responsible for any damage caused by their pets during their stay, and a small pet fee of $20 will apply per pet, per stay.

Please read these terms & conditions carefully. If you do not understand any of the terms & conditions or have any questions, please discuss them with our Reservations Team.

(07) 5545 7900 – reservations@tmglades.com.au

Weddings

1. DEFINITIONS

1.1 For the purpose of these terms and conditions, the following definitions apply:
1.2 ‘Event Date’ or ‘Wedding Date’ means the date specified in the Confirmation Form or the date agreed upon by You and us.
1.3 ‘Event Order’ means the form provided to you prior to your event stating all details of your function.
1.4 ‘Business Day’ means any day from Monday to Friday inclusive, except public holidays.
1.5 ‘Resort’ means Tamborine Mountain Glades, Thunderbird Park and its managers, supervisors, and employees.
1.6 ‘Resort Premises’ means the premises situated at Tamborine Mountain Glades, Thunderbird Park

2. BOOKINGS

2.1 Your chosen venue will be held tentatively for (7) days, from the date the Resort accepts your booking.
2.2 The confirmation of your booking is required in writing to the Resort, and a deposit payment made (paragraph below) within (7) days of making your booking. If a signed copy of this “Terms and Conditions” document and a deposit are not received by the Resort within seven days, the venue will be released, and your booking may be cancelled. Exceptions and extensions may apply at management’s discretion.
2.3 The final payment to the Resort is required (14) clear Business Days before your function

3. TRANSFER BOOKING

3.1 If you request that your wedding be postponed to an alternate date, such postponement is subject to the Resort’s acceptance, in our sole discretion and subject to clause.
3.2 If the Resort agrees to postpone your wedding, such postponement is subject to your agreement that:
– (1) we may be unable to accommodate a similar day, date, or time, and the new wedding date to you and the Resort agreeing to a mutually agreeable date and time that is available to be booked.
– (2) our pricing structure for the new wedding date will apply, including any increase arising from our annual price increase.
– (3) any money paid by you (excluding your wedding booking deposit and any other amount reasonably required to compensate the Resort for services provided up to the point of postponement) will be credited towards your new wedding date, however you will not be entitled to a refund of any amount paid

4. DEPOSITS & PAYMENTS

4.1 An $1100 non-refundable deposit is required within (7) days of booking. The deposit is to be paid with terms and conditions signed before your booking is guaranteed. Tentative bookings without a deposit paid and terms and conditions signed will only be held for a period of (7) days. The Resort reserves the right to release any tentative bookings after the (7) days.
4.2 The following payment schedule applies to all bookings:
4.3 12 months prior to your wedding date, 25% of your estimated wedding cost is required to be paid. An invoice will be issued and sent to you. This payment must be received by the Resort before/on the due date. If it is not received on the due date, your booking will expire, your event date will be available to be booked by others and you will forfeit your booking deposit. This payment is strictly non-refundable.
4.4 6 months prior to your wedding date, 50% of your estimated wedding cost is required to be paid. An invoice will be issued and sent to you. This payment must be received by the Resort before/on the due date. If it is not received on the due date, your booking will expire, your event date will be available to be booked by others and you will forfeit any payments made including your booking deposit. This payment is strictly non-refundable.
4.5 3 months prior to your wedding date, 75% of your estimated wedding cost is required to be paid, plus any additional amounts which have been agreed between you and the Resort for services (for example, the cost of additional guests above the number specified in the wedding form). An invoice will be issued and sent to you. This payment must be received by the Resort before/on the due date. If it is not received on the due date, your booking will expire, your event date will be available to be booked by others and you will forfeit any payments made including your booking deposit. This payment is strictly non-refundable.
4.6 14 days prior to your wedding date, 100% of your wedding cost is required to be paid, plus any additional amounts which have been agreed between you and the Resort for services (for example, the cost of additional guests above the number specified in the wedding form). An invoice will be issued and sent to you. This payment must be received by the Resort before/on the due date. If it is not received on the due date, your booking will expire, your event date will be available to be booked by others and you will forfeit any payments made including your booking deposit. This payment is strictly non-refundable.

Short bookings
4.7 If the Resort accepts a booking for a wedding date that is sooner than six months, three months and/or fourteen days from the booking date, the Resort may require payment of the booking deposit, 6-month payment, 3-month payment and/or the 14-day payment upfront or in accordance with an adjusted payment schedule. Any payment made pursuant to this clause (including the booking deposit) is strictly non-refundable

5. PAYMENT

5.1 The full payment of your wedding is required at least (14) days prior to your wedding date. Services will not be provided without the final payment being received.
5.2 Any additional charges need to be settled on departure.
5.3 Your credit card details will be held on file for final settlement purposes. You will be notified regarding any charges processed on your credit card for any breakages, damages, or incidentals

6. WEDDING DETAILS

6.1 You are required to provide the Resort in writing particulars of all venues, beverages, entertainment, technical requirements, room set ups, starting, and finishing times in connection with your wedding. These details are required at least (21) days before your event.
6.2 The final attendance numbers must be notified to the Resort (21) days prior to your wedding. Once your final numbers have been confirmed, the Resort will make reasonable efforts to cater for additional numbers; however, approval from the Resort will be required before we agree that we can cater for those additional people. Any reduction in attendance numbers within (21) days prior to your function will be subject to charging at the full contracted amount. Example: your approximate number of guests is 90 when confirming your booking, paying your deposit, and agreeing to the package’s minimum number, which may say 70. Then, (21) days from your wedding, when final numbers are required, only 60 guests can attend the event. You will be then charged for the 70 minimum as listed on your package.
6.3 Tamborine Mountain Glades is a private resort open to other guests. All guests are required to observe house rules, trespass, noise (music is to be turned down low after 10.00pm) and general behaviour, particularly at night. Anyone in your party creating a nuisance may be asked to leave the premises immediately and will be liable for any damages caused either to other guests or the proprietor

7. WEDDING CANCELLATION

7.1 All cancellations are required in writing.
7.2 If you cancel your tentative booking before the Resort has received the $1100 booking deposit, you will not be liable for any costs; however, your booking will expire, and your Event Date will be available to be booked by others.
7.3 If you cancel your confirmed booking after the booking deposit and/or any other payments have been received, you will forfeit all deposits/payments, your booking will expire, and your Event Date will be available to be booked by others

8. ACCOMMODATION

8.1 As we are a very popular wedding and events venue, we highly recommend your guests book their accommodation as early as possible to avoid missing out.
8.2 Guest accommodation is subject to availability and booked on the acceptance of our accommodation terms and conditions (available on the Tamborine Mountain Glades website). All guest accommodation bookings are required to be made online through the resort’s website and require full payment upon reservation.
8.3 Check-in is at 2.00pm and check-out is at 10.00am. Please ensure you take this into consideration when selecting your ceremony time as we cannot guarantee an early check-in for your guests. Please note, fees apply for early check-ins

9. CIRCUMSTANCES BEYOND THE CONTROL OF THE RESORT

9.1 If the Resort is unable to provide the facilities or any other arrangements for your wedding or any part thereof, or to otherwise perform the terms of this agreement and the Resort’s failure is due to circumstances beyond its decision or control, the Resort is not responsible for any costs, damages, or expenses that you may suffer or incur.
9.2 The Resort cannot guarantee the same coordinator throughout the planning process. In the event of a coordinator ceasing employment, a new coordinator will be allocated at our discretion

10. CONDUCT OF THE WEDDING

10.1 Your wedding must be conducted in an orderly and lawful manner.
10.2 The Resort may terminate your wedding if the Resort reasonably believes that your wedding is not being conducted in an orderly and lawful manner.
10.3 The Resort has no responsibility to you for any costs, damages, or expenses that you may incur in relation to the Resort’s termination of your wedding.
10.4 The Resort may exclude or remove any persons or possessions from your wedding or from the Resort premises.
10.5 No food (except wedding cakes and infant supplies) or beverages of any kind (including alcohol as wedding favors), other than those provided by the Resort, will be permitted at the wedding venue.
10.6 This Resort practices principles of responsible service of alcohol. The Resort reserves the right to refuse service and/or exclude any guest from the function or from the premises if the client is aggressive, destructive, or intoxicated

11. LOSS AND DAMAGE

11.1 You are responsible for all loss and damage to the property of the Resort (including the Resort Premises and any fixtures, furnishings, or goods on or off the Resort) caused by or arising from any act or omission by you, your guests, or any other persons attending your wedding or present in the Resort rooms.
11.2 The Resort will take the most extreme care, but no responsibility will be taken for any loss or damage to merchandise, decorations, cakes, or any personal property prior to, during, or after weddings.
11.3 You must ensure that nothing is nailed, screwed, or adhered in any way to any wall, door, or other part of the building unless prior permission is granted by the Resort.

12. DIETARY REQUIREMENTS

12.1 We are happy to organise special meals for guests with dietary requirements, and we ask for notification of these dietary requirements at the scheduled 21 days meeting

13. MENUS & FOOD TASTING

13.1 Menu selection is to be confirmed (21) days prior to the Event. While menus are seasonal and subject to change prior to final confirmation, menu options will be consistent with the style and standard described in the wedding package.
13.2 Unfortunately, we are unable to offer food tastings; however, you are welcome to dine in our restaurant. The food is similar and prepared by our chef who also does the weddings.

14. CHILDREN’S MEALS

14.1 We offer chicken nuggets and chips for kids under 12 years old. Please refer to your wedding package brochure for children’s prices. Teenagers (13-17) are served the same meals as adult guests. Please note no alcohol is to be served to these minors.

15. SUPPLIERS MEALS

15.1 We offer a supplier meal (at an additional cost – please ask your wedding coordinator) with a complimentary non-alcoholic beverage for any supplier (photographer, videographer, photobooth attendant, etc.). Please advise if these are required when stating your final numbers, 21 days prior to your wedding. If you have a DJ included in your wedding package, the Resort will provide him with a meal.

16. BAR & BEVERAGES

16.1 The provision of drinks must be arranged through the Resort and BYO alcohol is not permitted.
16.2 No drinks of any kind are to be brought into our ceremony and reception venues by you, your guests, or your vendors (this also includes wedding favors).
16.3 RSA laws apply and will be honored as is our duty under Queensland Licensing Laws.
16.4 No minors will be served.
16.5 Drinks prices are fixed 21 days prior to your wedding. Bar tab or cash bar options will be available during or after the bar tab or package duration.

17. MUSIC

17.1 A PA system and microphone can be hired (at an extra cost) for your ceremony should you require these. A Bluetooth speaker is included for pre-dinner drinks & canapés. Please note we would be unable to provide our speaker for you to use during your reception as it is not designed for the dancing part of your wedding. Therefore, we recommend professional entertainment companies for reception music.
17.2 The Resort reserves the right to control the quality, style, and volume of any entertainment booked.

18. MARQUEES, TIPIS & HELICOPTERS

18.1 Please discuss this with your wedding coordinator at least 1 month prior to your wedding.

19. CHANGES TO EQUIPMENT

19.1 The Resort makes equipment, furniture, and decorations available to you; however, some advertised equipment might be unusable due to repair or replacement. In these cases, the Resort will provide suitable alternative substitute equipment.

20. SURCHARGES

20.1 A surcharge of $500 per hour is applicable if you would like to extend the venue hire. Please note, this price includes the venue hire and our staff.
20.2 A surcharge of $750 per hour is applicable if you would like to extend the venue hire on Public Holidays. Please note, this price includes the venue hire and our staff.
20.3 Please discuss with your wedding coordinator if you would like to extend the reception venue hire, as the Resort would not be able to arrange this on the day.
20.4 A 15% surcharge is applicable to the total food and beverage account for weddings held on Public Holidays.

21. EXTERNAL SUPPLIERS

21.1 Where goods or services are supplied from an external supplier, additional terms and conditions may apply, such as additional deposits, earlier confirmation of final numbers, or cancellation fees. You are responsible for any fees that may apply in relation to the supplier’s terms and conditions.
21.2 Tamborine Mountain Glades acts as an agent for external suppliers, such as Photography and Videography, Decorators, Cake Supplier, and others, therefore the suppliers hold all responsibility for their services.

22. ITEMS NOT COLLECTED

22.1 Any items that have not been collected after the event will be disposed of within (7) days.

23. THE RESORT WAIVERS RESPONSIBILITY FOR:

23.1 Theft, damage, or loss of any goods brought onto the Resort Premises prior to, during, or after the event.
23.2 Any introduction of food to the wedding and the effect of thereafter.
23.3 Any injuries including the risk of death, serious injury, and other damage to mine and my guests’ person and property, while using the buggy provided by the resort.

24. SUBSTITUTION OF WEDDING VENUES

24.1 The Resort may assign you to another area or room for your wedding if the area or room originally designated for your wedding is unavailable for any reason or the Resort believes the area of the Resort originally designated for your function is deemed inappropriate.
24.2 Options for wet weather reception venue change will be either The Sanctuary or Rainforest Restaurant, depending totally on which is available on the wedding day. The decision to move the reception venue in the event of wet weather is the responsibility of the bride and groom based on advice from Tamborine Mountain Glades. However, Tamborine Mountain Glades reserves the right to overrule the bride and groom’s decision if necessary. The decision must be made no later than 10.00am on the day of your wedding. In the event you choose to hold your wedding on the Island Glade and the weather becomes inclement prior to the commencement or during your reception and you request Tamborine Mountain Glades to move to another venue, a fee of $1500 including GST will be charged. Should you choose to proceed with the Island Glade during forecasted wet weather, a waiver will be required to be signed on the morning of the wedding to release Tamborine Mountain Glades from liability for you and your guests’ safety.
24.3 We run a regular maintenance program and we do our best to avoid this having an impact on your wedding day; however, from time to time some advertised facilities and places may be unusable due to maintenance, repair, or improvement.

25. CONFETTI, PETALS & BUBBLES

25.1 Confetti (including biodegradable confetti), rice, artificial rose petals, streamers, party poppers, or flutter guns are prohibited.
25.2 No metal cut sprinkles, crystals, or glitter allowed (including on tables for your reception).
25.3 If any of the above are used at the Resort by you or/and your guests, we will charge you a cleaning fee.
25.4 The Resort reserves the right to remove any of the above from the venues if brought in by You, your guests, and/or your suppliers. 25.5 Bubbles and fresh/dried petals and flowers are allowed; please discuss this with your wedding coordinator prior to the event.

26. PHOTOS & VIDEOS

26.1 You acknowledge and agree that the Resort may take or receive images or videos of you and/or your guests, vendors, and other persons involved in the event.
26.2 You warrant that the Resort has all necessary consent and permission to view and use the photos and videos for marketing and promotional purposes on our website, social media pages, and/or any other media type (this includes television, newspaper, or other prints unless you have specifically notified us at the time of entering into these Terms that you do not consent to the use of the photos and videos.
26.3 You acknowledge, agree, and consent that for security reasons, the Resort has several cameras throughout the premises which are monitored and recorded. The Resort will only use any recorded images or videos from our security cameras for security and monitoring purposes and will not market those images or videos.

27. PRICE VARIATIONS

27.1 Whilst every effort is made to maintain prices as printed or quoted, they may be subject to increase without notice to cover unforeseen price rises. Please note: each package is increased on January 1 each year.

Please read these terms & conditions carefully. If you do not understand any of the terms & conditions or have any questions, please discuss them with our Wedding Coordinator.

(07) 5545 7996 – weddings@tmglades.com.au

Conference & Events

1. Definitions

1.1 For the purpose of these terms and conditions, the following definitions apply:
1.2 ‘Event Order’ means the form provided to you prior to your event stating all details of your conference or event.

1.3 ‘Business Day’ means any day from Monday to Friday inclusive, except public holidays.
1.4 ‘Resort’ means Tamborine Mountain Glades, Thunderbird Park and its managers, supervisors, and employees.
1.5 ‘Resort Premises’ means the premises situated at Tamborine Mountain Glades, Thunderbird Park.

2. Travel Insurance

2.1 The Resort is not liable for any loss or damage to guests’ valuables/personal property.
2.2 The Resort suggests you purchase travel insurance at the time of booking. The policy should include, but not be limited to: loss of deposit and any payments made through cancellation, loss or damage to personal belongings, loss of money, and reimbursement for medical expenses.

3. Bookings

3.1 Your chosen venue/s and rooms will be held tentatively for seven days, from the date the Resort accepts your booking.
3.2 Confirmation of your booking is required in writing to the Resort, and a deposit payment made (paragraph 3 below) within seven (7) days of making your booking. If the booking deposit is not received by the Resort within seven days, the Resort Premises will be released and your booking may be cancelled. Exceptions and extensions may apply at management’s discretion.

4. Deposits

4.1 A non-refundable deposit of 20% (based on the estimated total of your event) is required within seven (7) days of booking.
4.2 Deposits are non-transferrable to other dates.
4.3 Upon receipt of the deposit, it is acknowledged that the client has accepted the Resort’s Terms and Conditions.
4.4 Tentative bookings without a deposit paid will only be held for a period of seven (7) days.
4.5 The Resort reserves the right to release any tentative bookings after the seven (7) days.

5. Payments

5.1 All payments are non-refundable or transferrable.
5.2 Fourteen (14) days prior to your event, a 90% preliminary invoice (based on the estimated total of your event) will be issued. Payment of this invoice is required within seven (7) days.
5.3 Any additional charges (including bar tabs, etc.) will be adjusted on the departure invoice and charged to the credit card on file.
5.4 A credit card is required on or before check-in. You will be notified regarding and charges processed on your credit card, which may include but will not be limited to charges for any breakages, damages, or incidentals.

6. Conference or Event Details

6.1 You are required to provide the Resort in writing particulars of all venues, beverages, entertainment, technical requirements, room setups, starting and finishing times in connection with your conference or event. These details are required at least three weeks before your event.
6.2 Guaranteed Numbers – final attendance numbers must be notified to the Resort fourteen (14) days prior to your conference or event. Any reduction in attendance numbers within fourteen (14) days prior to your event will be subject to charging at the full contracted amount.
6.3 You must ensure that nothing is nailed, screwed, or adhered in any way to any wall, door, or other part of the building unless prior permission is granted by the Resort.
6.4 Tamborine Mountain Glades is a private resort open to other guests. All guests are required to observe house rules, trespass, noise (music is to be turned down low after 10:00 pm), and general behaviour, particularly at night. Anyone in your group creating a nuisance may be asked to leave the premises immediately and will be liable for any damages caused either to other guests or the proprietor.

7. Cancellation

7.1 All cancellations are required in writing.
7.2 All deposits/payments are non-refundable.
7.3 If cancelling a conference or event within seven (7) days of the conference or event commencement date, 75% of the estimated total conference or event value will be charged. If cancelling more than seven (7) days and less than fourteen (14) days of the conference or event commencement date, 50% of the estimated total conference or event value will be charged. If cancelling a conference or event more than fourteen (14) days and less than thirty (30) days of the conference or event commencement date, 25% of the estimated total conference or event value will be charged. If cancelling a conference or event more than thirty (30) days out from the conference or event commencement date, 10% of the estimated conference or event value will be charged.

8. Circumstances Beyond the Control of the Resort

8.1 If the Resort is unable to provide the facilities or any other arrangements for your conference or event or any part thereof, or to otherwise perform the terms of this agreement and the Resort’s failure is due to circumstances beyond its decision or control, the Resort is not responsible for any costs, damages, or expenses that you may suffer or incur.
8.2 The Resort cannot guarantee the same coordinator throughout the planning process. In the event of a coordinator ceasing employment, a new coordinator will be allocated at our discretion.

9. Conduct of the Conference or Event

9.1 Your conference or event must be conducted in an orderly and lawful manner.
9.2 The Resort may terminate your conference or event if the Resort reasonably believes that your conference or event is not being conducted in an orderly and lawful manner.
9.3 The Resort has no responsibility to you for any costs, damages, or expenses that you may incur in relation to the Resort’s termination of your conference or event.
9.4 The Resort may exclude or remove any persons or possessions from your conference or event or from the Resort premises. No food or beverages of any kind, other than those provided by the Resort, will be permitted at the conference or event or dining venue without the consent of a representative of the Resort.
9.5 The Resort practices principles of responsible service of alcohol. Intoxicated persons will not be served alcohol and may be removed from the premises.

10. Surcharges

10.1 A 17% surcharge is applicable to the total of conference or event packages and food and beverage accounts for conferences or events held on Public Holidays.

11. External Suppliers

11.1 Where goods or services are supplied from an external supplier, additional terms and conditions may apply, such as additional deposits, earlier confirmation of final numbers, or cancellation fees. You are responsible for any fees that may apply in relation to an external supplier’s terms and conditions.
11.2 Tamborine Mountain Glades acts as an agent for external suppliers, such as Transfers, Activities, Photography and Videography, Decorators, Equipment, and others; therefore, the suppliers hold all responsibility for their services.

12. Items Not Collected

12.1 Any items that have not been collected after the conference or event will be disposed of within seven (7) days.

13. The Resort Waives Responsibility For:

13.1 Theft, damage, or loss of any goods brought onto the Resort Premises.
13.2 Any introduction of food to the conference or event and the effects thereof.

14. Loss and Damage to the Resort Property

14.1 You are responsible for all loss and damage to the property of the Resort (including the Resort Premises and any fixtures, furnishings, or goods on or off the Resort) caused by or arising from any act or omission by you, your guests, or any other persons attending your conference or event or present in the Resort rooms.

15. Substitution of Conference or Event Rooms

15.1 The Resort may assign you to another area or room for your conference or event in the event that the area or room originally designated for your conference or event is unavailable for any reason or the Resort believes the area of the Resort originally designated for your conference or event is deemed inappropriate.

16. Price Variations

16.1 While every effort is made to maintain prices as printed or quoted, they may be subject to increase without notice to cover unforeseen price rises.
16.2 If your conference or event date is changed for any reason, new quoted prices may apply.

17. COVID-19

17.1 In the event your booking cannot proceed based on changes to regulations or restrictions handed down by the State or Federal Government in relation to COVID-19, the Resort will transfer your booking to new dates (subject to availability), with no applicable fees. Should you choose to cancel your booking, please refer to the cancellation clause (7).

Please read these terms & conditions carefully. If you do not understand any of the terms & conditions or have any questions, please discuss them with your event coordinator.

(07) 5545 900 – events@tmglades.com.au

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